Terms of Service

1. Who we are

Billbase is provided by:

2. What Billbase does, and doesn't do

Billbase lets you record your subscriptions, see what they cost, get reminders before they renew, and ask Billy questions about your spending.

Billbase does not make or cancel payments, and it doesn't connect to your bank or card. It works with the information you enter, so it is only as accurate as that information. Amounts in other currencies are converted with daily exchange rates and are approximate.

Reminders are there to help you. You remain responsible for managing, cancelling and paying for your own subscriptions.

3. Your account

• You must be at least 16 to use Billbase.
• Use an email address you can access, and keep your password to yourself. You're responsible for what happens in your account.
• Tell us straight away at info@billbase.app if you think someone else has accessed it.

4. The free plan and Pro

What each plan includes is shown in the pricing section of our website.

• Free costs nothing and has no time limit.
• Pro is a one-time purchase. There is no renewal and you will never be charged again for it. When we say Pro is yours for life, this is what we mean: Pro stays active on your account for as long as Billbase runs. If Billbase ever closes, section 10 explains what you get.
• Features marked as coming soon are included in Pro when they ship. We intend to build them, but we can't promise dates, and plans can change.
• Billy and imports have fair-use daily limits so the service stays fast and affordable for everyone. If you reach one, it resets the next day.

5. Paying for Pro

Pro is sold through Link, Stripe's merchant of record service. That means Link is the seller for the payment: it processes it, charges VAT where it applies, and emails you the receipt. Your bank statement will show LINK.COM* followed by our name. Link's own terms apply to the payment itself.

The price you pay is shown at checkout and includes VAT. Checkout may show it in your local currency.

You buy Pro from your Billbase account, and it's added to that account as soon as the payment goes through. If you'd like it moved to a different account, email us.

6. Refunds and your right of withdrawal

You can withdraw from your Pro purchase within 14 days of buying it without giving a reason. Email info@billbase.app from the address on your account (the form below is optional), or contact Link support. We refund the full amount within 14 days of your message, to the way you paid.

That's a full refund with no questions asked, even though Pro unlocks straight away: using Pro during those 14 days doesn't cost you this right.

Once the refund is made, your account goes back to the free plan. Your data isn't deleted, but the free plan only shows your Personal workspace: other workspaces and the subscriptions in them are hidden until you get Pro again, and the free plan's limits apply to adding or reactivating subscriptions.

Bought Pro a second time for an account that already has it? We refund the second payment automatically.

This promise applies whether or not a legal right of withdrawal applies to your purchase, and it doesn't limit any other rights you have under consumer law.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. An email that says so works just as well.

7. Your data

What you put into Billbase stays yours. You allow us to store and process it only to provide Billbase to you, which includes sending it to our AI provider when you use Billy or import a file. You can export it at any time. How we handle it is explained in our Privacy Policy.

8. Billy and AI

Billy's answers are generated by AI. They can be wrong or incomplete, so check anything important yourself. Billy gives information about your own records; it is not financial, legal or tax advice.

9. Fair use

Please don't:

• try to break into, overload or disrupt Billbase, or get around its limits;
• copy or scrape the service, or resell access to it;
• enter other people's personal data without the right to do so;
• use Billbase or Billy for anything unlawful.

If an account seriously breaks these terms, we may suspend or close it. Where reasonable, we'll warn you first.

10. Changes to Billbase

We keep improving Billbase, so features may change. We work to keep it available, but there may be interruptions for maintenance or problems outside our control.

If Billbase ever closes

We don't plan to. But if we ever decide to stop offering Billbase, this is our promise:

• We'll tell you at least 90 days before it closes, by email and in the app.
• You can export all your data until the day it closes.
• If Billbase closes within 2 years of the day you bought Pro, we refund the full price you paid, to the way you paid.

11. Ending

You can stop using Billbase whenever you like, and ask us to delete your account as described in our Privacy Policy.

12. Liability

We build Billbase with care, but we provide it as it is. As far as the law allows, we are not liable for indirect loss, for charges from subscriptions you didn't cancel, for a reminder that didn't arrive, or for decisions you make based on Billy's answers. Our total liability to you is limited to the amount you paid us in the 12 months before the claim.

These limits only go as far as the law allows. They don't apply where the law doesn't let us limit our liability, such as damage we cause on purpose or through gross negligence, death or personal injury, and your mandatory rights as a consumer.

13. Law and disputes

These terms are governed by Dutch law. If you're a consumer living elsewhere in the EU, you also keep the protection of the mandatory laws of your own country. If something goes wrong, please contact us first; most things can be sorted out quickly. Disputes go to the competent court in the Netherlands, unless consumer law gives you the right to go to a court where you live.

14. Changes to these terms

If we change these terms in a way that matters, we'll tell you at least 30 days before the change takes effect. If you don't agree, you can stop using Billbase, and if you bought Pro in the 14 days before, ask for your refund.

15. Contact

Questions about these terms: info@billbase.app.